Support for your store
Ongoing help for commerce teams: theme updates, small features, payments, shipping, tax, and integrations. Simple retainers or ad-hoc support—whatever fits your workflow.
What we take care of
Store care
Theme updates, performance passes, accessibility fixes, and content tweaks.
- Theme upgrades & custom sections
- Speed & Core Web Vitals
- Accessibility improvements (WCAG)
Payments & checkout
Stripe/PayPal issues, subscription quirks, checkout customisation and testing.
- Gateway setup & troubleshooting
- Recurring/subscription logic
- Tax, shipping, and address validation
Integrations
Apps, ERP/WMS, inventory, email & analytics—keeping moving parts aligned.
- ERP & fulfilment hooks
- Inventory/pricing sync
- Email flows & conversion tracking
Simple support packages
Ad-hoc
Best for one-offs and small changes.
- Bookable ½-day or day slots
- Quick estimates by email
- Great for small fixes
Retainer
Predictable monthly help.
- Priority queue access
- Carryover hours (by agreement)
- Monthly health checks
Project assist
Support during feature launches.
- Short sprints alongside your team
- Testing & launch support
- Post-launch tidy-ups
FAQs
What do you need to start?
A short brief, current theme/app list, and access as needed (Shopify collaborator, Stripe dashboard, Git repo). Screenshots help.
Do you work outside Shopify?
Yes—bespoke ecommerce and headless builds with Stripe/PayPal. We’ll suggest the simplest route for your requirements.
How do you handle emergencies?
Email with “URGENT” in the subject. We triage same-day during UK business hours and aim to stabilise quickly.
Can you help with analytics and CRO?
Yes—tracking fixes, funnel checks, and light A/Bs. We focus on practical improvements that move the needle.
Need a hand right now?
Send a quick note with your goal, urgency, and screenshots. We’ll reply with a plan.